Privacy Policy

Effective Date: 10/9/2025

CWC Care (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information we collect through our website (cwccare.com.au) and when providing care and support services. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information we collect

• Identifying information: name, date of birth, gender, address, contact details (email, phone).
• Health and care information: medical conditions, disability-related details, care plans, NDIS plan information and related records.
• Website usage data: IP address, device, browser, pages visited, cookies, analytics.
• Other information: anything you provide via forms, enquiries, referrals, or job applications.

2. How we collect information

• Directly from you when you complete forms, make enquiries, or engage our services.
• During service delivery and care coordination.
• Automatically via cookies and analytics when you visit our website.
• From third parties where permitted or with your consent (e.g., healthcare professionals, NDIS representatives).

3. How we use your information

• To assess, plan, provide and manage care and support services.
• To communicate with you (appointments, enquiries, service updates).
• To manage billing, invoicing and funding compliance.
• To comply with legal, regulatory, and NDIS obligations.
• To improve our services, quality assurance, and website experience.
• To send updates or promotional messages where you have opted-in.

4. Disclosure of information

We may share information with:

• Our staff, contractors and allied health providers who assist in delivering your services.
• Third-party service providers (e.g., IT, analytics, payment processors) under confidentiality agreements.
• Government agencies, regulators, or courts when required by law.
• Insurers, legal advisors or auditors as necessary.
• Your nominated representatives, family members, or advocates where you have consented.

We do not sell or rent your personal information.

5. Data security & retention

We use appropriate technical, administrative, and physical safeguards to protect your personal information. We retain it only as long as needed to meet the purposes described or comply with legal obligations.

6. Your rights

• Access and request copies of your information.
• Request correction of inaccurate or incomplete data.
• Withdraw consent where applicable.
• Request deletion (subject to law).
• Complain to us or the Office of the Australian Information Commissioner (OAIC).

7. Cookies & analytics

We use cookies and analytics tools to monitor website performance and improve usability. You can manage cookies in your browser settings.

8. External links

Our website may link to third-party sites. We are not responsible for their privacy practices.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

CWC Care
Email: [email protected]
Phone: 1300 375 369
Website: https://cwccare.com.au